Booking Terms & Conditions

1.1 Booking Confirmation • All bookings are subject to confirmation by the operations team • Upon confirmation, you will receive an email with your confirmation number • Bookings are inquiry-based and do not constitute immediate orders 1.2 Check-in and Check-out Times • Check-in: from 15:00 • Check-out: by 10:00 • For early check-in or late check-out, please contact us in advance to confirm availability 1.3 Check-in Requirements • Valid identification must be presented at check-in • Pet guests must present pet vaccination certificates • Guests under 18 must be accompanied by an adult

2.1 Cancellation Deadlines and Fees • 7 or more days before check-in: free cancellation • 3-6 days before check-in: 50% of first night's rate • Within 2 days of check-in or no-show: full first night's rate 2.2 How to Cancel • Cancel via the link in your booking confirmation email • Contact customer service by email or phone • Cancellation confirmation will be sent via email 2.3 Special Circumstances • In cases of natural disaster or force majeure, free cancellation or rescheduling is available • Specific policies are subject to final confirmation by the operations team

3.1 Refund Processing • Bookings eligible for free cancellation will receive a full refund • Refunds will be returned via the original payment method • Refund processing takes 7-14 business days 3.2 Non-refundable Cases • Cancellations made after the cancellation deadline • Early check-out after check-in due to personal reasons • Check-out requested due to violation of accommodation rules ※ During the MVP phase, online payment is not available. The above refund terms will take effect once payment features are launched.

4.1 Guest Liability • Guests are responsible for any damage to facilities during their stay • Damage caused by pets is the full responsibility of the pet owner • Compensation amounts are based on actual repair/replacement costs 4.2 Camp Liability • In cases of facility malfunction or service errors causing guest losses, reasonable compensation will be provided • Compensation methods include but are not limited to: complimentary upgrades, extended stay, price difference refunds 4.3 Valuables • Guests are advised to safeguard their valuable belongings • The camp is not responsible for guests' lost or damaged personal items

5.1 Service Changes • The camp reserves the right to temporarily adjust facilities and services due to maintenance or force majeure • Significant changes will be communicated to booked guests in advance 5.2 Information Accuracy • Website information is for reference only; actual services provided during your stay take precedence • Images marked as "concept rendering" are for illustrative purposes and may differ from reality 5.3 Third-Party Services • The camp is not responsible for services provided by third parties (such as nearby attractions, transportation, etc.) • Related recommendations are for reference only 5.4 Health and Safety • Use of onsen facilities requires self-assessment of your physical condition • Guests with cardiovascular conditions, high blood pressure, etc., should consult a doctor before using the onsen • Pet owners are responsible for assessing and managing their pet's health

• These terms are governed by Japanese law • In case of disputes, both parties shall first attempt amicable resolution through negotiation • If negotiation fails, the Fukushima District Court shall have jurisdiction For any questions, please contact: • Email: info@luckyhouse-group.com • Phone: To be announced